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Are your
employees selling?
Because
of the nature of today's business climate, executives with numerous responsibilities
can become isolated from what is really happening on the front lines.
Many executives are unaware of how customers are being treated. The Quality
Approach Inc. Mystery Evaluation Program offers different avenues to explore
such topics. Quality Approach Inc. has the ability to customize each
program according to individual needs and objectives. Any or all of the
listed programs can be utilized according to your training budget.
Mystery
Evaluation/Mystery Shopping
Customized
phone calls and on location evaluation to provide feedback on sales, retention,
customer service skills and any other factors important to the success
of your business.
Immediate
Gratification Programs
Mystery
Evaluators listen for your customer service representatives to complete
a predetermined number of pertinent sales categories in their presentation.
When this is achieved, a manager is notified and will instantly reward
that customer service representative. This additional service can be used
to quickly increase employee morale and skill improvement.
Service
Pride Awards
Service
Pride Awards include various awards and achievements of specific employees
as well as positive feedback for the location as a whole. This has been
a successful tool for managers when implementing team-building practices.
Seminar
and Training Programs
Customized
sales and customer service training designed to help staff increase sales
and retain existing customers.
Instant
Training
These
calls are effective by offering immediate feedback to your customer service
representatives. Instant training calls are rated as any other mystery
call, however, the Mystery Evaluator will instantly offer the strengths
and weaknesses of each particular sales presentation.
Customer
Surveys
Customized
surveys of current, or former customers, to receive feedback about products
and services. Valuable tool to retain current clients, and win back previous
clients, as well as deciding what products or services to offer in the
future.
Focus
Groups
Customized
and in-depth questioning of buyers and potential buyers to obtain direct,
on-the-spot quality feedback.
Efficiency
Audits
Customized
physical audits to establish or improve internal policies and procedures
to ensure company standards are adhered to.
Competitor
Evaluations
Customized
evaluation of competitor products and pricing, along with any other important
feedback needed to give your company the competitive edge.
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